Patient Resource Center

For patients of our CNSA clinic in Greensboro, the move to MyAtriumHealth will be complete on May 1, 2026.

Here’s what you need to know:

• Health records: Between April 14-17, 2026, some records may be temporarily unavailable while we move your information.* Don’t worry – all your records are safe. Once the transition is complete, you’ll be able to view your records from the last three years in MyAtriumHealth. Older records will still be accessible through records request.
• Appointments: Unless you make changes, your appointments will continue as scheduled. Starting April 24, you’ll get text reminders and can manage appointments through MyAtriumHealth. Prefer to speak with someone? You can always manage appointments by calling your provider’s office directly.
• Current portal closing: Starting May 1, your current patient portal will only show past health records. Other features will no longer be available.

The patient portal for CNSA’s Charlotte-area clinics transitioned to MyAtriumHealth on October 1, 2025. The old patient portal is now limited to viewing past health records.

Q: How do I sign up for a MyAtriumHealth account?

If you need an account, it’s easy to create your MyAtriumHealth account online:

• Visit my.atriumhealth.org
• Under New User, select Sign Up Now
• Answer a few questions and enter your personal information
• Once you sign up, your account is automatically activated
• Effective date of insurance coverage

If you need an account, it’s easy to create your MyAtriumHealth account online:

• Visit my.atriumhealth.org
• Under New User, select Sign Up Now
• Answer a few questions and enter your personal information
• Once you sign up, your account is automatically activated
• Effective date of insurance coverage

No, you will be able to see three years of your clinical data in MyAtriumHealth, and older records will be available by request. All of your health information will remain fully accessible to your doctors.

Charlotte-area patients:

You can request a copy of your records using one of the following options:

• Mail your request to:

Corporate Health Information Management

PO Box 32861
Charlotte, NC 28232

• Fax your request to: 704-446-6037
• Email your request to: MedicalRecordsROI@AtriumHealth.org

Greensboro patients:

To request a copy of your medical records before May 1, 2026:

• Download, print and complete this form: Authorization To Release Protected Health Information (Medical Records)
• Once completed, please bring the form to our office or fax it to 336-272-5931.[WCP1]

To request a copy of your medical records after May 1, 2026:

• Follow the instructions on this page or call 704-667-9500.

• Select “Forgot Username?” on the login screen.
• Submit your first name, last name, date of birth, and email address.
• Your username will be sent to the email address associated with your account.

Due to certain medical needs, there are instances when a parent or guardian may request full access to the child’s health record that will remain active after the child turns 18 or when an adult needs or would like to grant access of their patient portal account.

Patients age 18 and older may grant access to anyone whom they would like to share their health record. Click on “Your Menu” and choose “Request Family Access.” To grant MyAtriumHealth access to your caregiver or spouse, you can sendan invitation for them to request access.

Yes, we take great care to make sure your health information is private and secure. MyAtriumHealth follows HIPAA laws and uses encryption technology on your records.

Here are more tips to make sure your information is safe:

• Choose a password that is easy for you to remember, but hard for others to guess.
• Two-step (or multi-factor) authentication is automatically turned on for everyone to help keep your account secure.

Two-step verification is an additional layer of security designed to protect the information in your patient portal account. In addition to signing in to your patient portal account with your username and password, two-step verification prompts you to enter a one-time use security code that helps us verify your identity.

Once you successfully enter your code, we can verify your identity and sign you in. If you choose to skip this step next time, frequent users will only need to do two-step verification periodically.

Two-step verification is turned on by default for all patient portal users to ensure your health information is private and secure.

Our support team is here to help you sign up for an account or answer any questions about MyAtriumHealth. Call 855-799-0044 or email MyAtriumHealth@AtriumHealth.org. Click here to chat with us.