Requests on Behalf of a Patient (Non-Patient Inquiries)
If you’re requesting information on behalf of a patient—such as medical records, bills, or account details—please contact our Patient Accounts team. For privacy and security reasons, we do not process third-party requests through online forms or email.
Call: 980-390-1500, Option 1
When you call, please have:
- Patient’s full name and date of birth
- Your relationship to the patient (e.g., attorney, insurer, employer, care partner)
- Dates of service and the type of information you’re requesting
- A valid authorization to release information (as required under HIPAA)
Important: We cannot discuss or release any patient information without proper authorization.
If you are the patient seeking your own records or billing details, please visit our patient resources (e.g., Medical Records or Billing) for more information or call the number above for guidance.
